FREQUENTLY ASKED QUESTIONS
General Hosting Startup Questions | |
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I own a new domain name, but when I type it into my browser, nothing comes up. What's wrong? How can I upload my website to your servers? |
I have a web site, how can I point my domain to it? |
What is a domain? What is Web hosting? | What is a DNS? What is "Free Parking"? |
Can I register a domain and not order web hosting? | Why would I need to change my DNS information? |
Which Web hosting plan is right for me? | How do I change the DNS information for my domain name? |
Are all Web hosting companies the same? | How long does it take for DNS changes to take effect? |
What software do I need to design my web site? | Can I register new name servers in your system? |
Why should I host my site with you? | What is "DNS Service"? |
If I sign up for Web hosting, what kind of support do you offer? | How do I activate "DNS Service"? |
Do you have any restrictions for hosting X-rated sites? | I signed up for Web hosting and just want to change the DNS. Is "DNS Service" for me? |
What is an MX record? | How do I set up a Mail Exchange server/ Website Hosting server? |
What is an A record? | With "DNS Service" who hosts my domain, website, email? |
What is a CNAME record? | With "DNS Service" is there anything I can't do? |
Why would I want to set up CNAMEs instead of A records? | Do you support other resource records? |
QUESTIONS |
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I own a new domain name, but when I type it into my browser, nothing comes up. What's wrong? How can I upload my website to your servers? |
Please remember, a domain name is not a web site, just a web address. If you want to get your website online you may choose any web hosting company or select from our range of affordable, guaranteed web hosting plans. Once you have chosen a web hosting plan, you can have your domain name point to your website. Here's what to do: Your web hosting company will provide you with Domain Name Server (DNS) information. This is usually included in the email they send you when your web site is ready. The DNS information will look something like this: ns1.webhostcompany.com ns2.webhostcompany.com Then enter this DNS information by clicking this Domain Manager link. After logging in with your UserName and Password, go to the "Change DNS/Hosting Info" section and enter the changes. When you're done the domain name will point to your new web host in about 24-72 hours. Note: When you enter your DNS information, do NOT include any IP addresses (for example 123.45.67.890). If you have a free web site (such as members sites with AOL or Geocities), you can point your domain there by using our URL-forwarding option. Note that it may take from 24-72 hours for the routing to propagate. |
What is a domain? What is Web hosting? | A domain name is an address on the Web which may or may not be connected to a web site. It usually fits the following format: www.yoursite.com. Many domain names are registered but are "parked" without a website. Web hosting is the physical space and other services you rent on a remote computer - known as a server - connected to the Internet round the clock. Your hosting company is responsible for maintaining the remote computer/server. |
Can I register a domain and not order web hosting? | Yes! You are welcome to register any or all of your domain names through Morris Creek whether or not you are hosting your website with us. If you purchase a domain, and do not have web hosting for your site, you will not be able to show your website to anyone. |
Which Web hosting plan is right for me? | Choosing the right web hosting plan is a straightforward process: First decide what features you need to run your website, and then find the web host that offers those features. The hard part is knowing what features you will need to run your web site, especially if you are a beginner. Technical terms like Active Server Pages, PHP, MySQL, and Control Panels, can be quite confusing. It is also common not to know how much web space you will need for your website. If you plan on having lots of video, graphics, and a steady stream of traffic on your site, consider choosing a higher bandwidth and a higher storage capacity. Most smaller sites do well with 100Mg of storage and 1 Gig of bandwidth. |
Are all Web hosting companies the same? | No. Web hosting companies are as different as the people who run them, and the customers that they have. Web hosting companies are the most different when it comes to their commitment to high quality support. You can rest assured that when you host your site with us, we will be there for you. |
What software do I need to design my web site? | The type of software you need to design your website depends on several factors. Your site's requirements or wish-list will determine what software you will be able to use. The most popular web page editor is Dreamweaver, although any web page editor that will allow you to save your pages locally and upload them to your web server will work fine. Other popular web page design software products are Cold Fusion, and Frontpage . Many of our customers use a word processing program such as Microsoft Word to create their pages. It also helps to have an FTP program such as WSftp or Cute FTP to upload your pages to your website, and a basic image editing program like Ulead Photo Impact, or a similar program. The process of creating your first website may seem difficult at first, but the learning curve is surprisingly short, and most people learn to design and make changes to their website very quickly. |
Why should I host my site with you? | There are many web hosting companies to choose from. At first glance, most web hosting companies are essentially offering the same thing - Web Hosting. As you investigate further though, you will find that there is a difference. Many will try to dazzle you with the amount of space per package, some will lure you in with a cheap price and then not deliver what they promised, and some web hosting companies are so large that they can't offer you any personal attention. You shouldn't fall for gimmicks, or always go for the lowest price. Your website is a powerful tool and a reflection of your business, and you need to know that you are hosted with a company that will provide reliable service, and give you the personal attention you deserve. Is it worth saving a few dollars per month if your website is down when your customers need it? Is it a bargain if the hosting company's tech support can't help you? |
If I sign up for Web hosting, what kind of support do you offer? | We give each customer personal attention. When you sign up for a hosting account with Morris Creek, you will have a personal tech support person available 24 hours a day, 7 days a week. Furthermore, Morris Creek delivers service where other hosts stop; we will help you with every aspect of your site, from setup to programming to advanced features. The bigger companies can never offer that. |
Do you have any restrictions for hosting X-rated sites? | Yes. There are no adult sites allowed on Morris Creek servers. |
I have a web site, how can I point my domain to it? | You have two options to change the hosting of your domain. The first option is the most direct. Contact your web host and obtain your DNS (Domain Name Server) Information. Once you have the DNS information, return to the Morris Creek website and update your DNS records online, gaining access to our Member Login area with your username and password. Choose the "Change DNS/Hosting Info" link, then select the domain you wish to change the hosting for and enter your new DNS information. Some hosts, though, will not allow unique domains to point to your site. In that case, you'll need the second option. That is our URL-forwarding service. URL-forwarding is a function of the management control panel. Access the Manage section through our Member Login with your username and password and select the URL-forwarding link. There is a nominal fee to receive our banner-free forwarding to the URL of your choice. You can use a www URL- http like this: //www.yourcompany.com/yourexamplesite.html or a host URL- http like this: //12.34.56.789 Both options will take about 24-48 hours to take effect. |
What is a DNS? What is "Free Parking"? | DNS (Domain Name System) is a system that translates a domain name from letters (www.yourdomain.com) into a numerical IP address (NS1.YOURDOMAIN.COM 63.85.86.14). Each time you register a domain name you must specify your DNS information. If you register a domain name through Morris Creek, you can use our DNS information free of charge. |
Why would I need to change my DNS information? | If you have a new web site or email account, your web hosting company or ISP will ask you to change your DNS information -- typically, they would become the new DNS host -- so that your domain name can point to your web site and your email account can be setup |
How do I change the DNS information for my domain name? | Your web hosting company should have given you the primary and secondary DNS information. This information will usually take this form: Primary Hostname: ns1.examplehostname.com You can log on to our website at Morris Creek, and click the "Domain Manager " link. Enter the username and password you chose at the time of registration. If you have forgotten the username and password you chose, you may enter the email address you entered at the time of registration to have your username and password emailed to you. Your new DNS information will be automatically entered if it is verified to be valid. It will take about 24 - 48 hours for your change to propagate Internet-wide. |
How long does it take for DNS changes to take effect? | Typically, the DNS changes will be completed in about 24 to 48 hours. This is standard Internet propagation time. The central registry databases update automatically, upon your submission of new information |
Can I register new name servers in your system? | Yes. Login to your domain manager Control Panel Login link with the username and password of the account containing the domain you wish to specify as the hostname of your new name servers. Click the Name server Management link. You will be able to create new name servers, edit current name servers, or delete current name servers. The name server you wish to create must be a domain in this account. Click the "New" button to create new name servers. Then you will choose your new server hostnames: i.e. NS1.YOURNEWSERVERHOSTNAME.COM & You must also fill in the IP addresses that you wish to associate with your new hostnames. You must use 2 unique static IP addresses; no other servers may already use the IPs. After each name server submission, click the "Continue" button. If your information is valid, your name servers will be sent to the central database. It will take 24-48 hours for your name servers to propagate. Note: Non-US name server records that don't currently have a registry record must be created by us manually. Please email us with details. This is the limit of our technical support. If you need support on how to configure your server or any other name server issue, please obtain outside support. |
What is "DNS Service"? | Our "DNS Service" is for you if have a Mail Exchange or Web site hosted on your computer. We will host your domain and you can easily manage A (Address), CNAME (Alias), and MX (Mail Exchanger) DNS records. You can add/update up to 20 DNS records per domain without the need of running confusing nameserver software. Note however that you will still be responsible for configuring your mail or web site server host, but we allow you to specify the IP address or hostname of that host. |
How do I activate "DNS Service"? | Login to your domain account with your Username and Password. After login, go to the "Services" section and click the "DNS Services" link. |
I signed up for Web hosting and just want to change the DNS. Is "DNS Service" for me? | No. If you are looking to change the DNS for a domain, please login to the domain manager, go to the "Manage Your Domain" section and click the "Change DNS/Hosting Info" link. This service is FREE. |
How do I set up a Mail Exchange server/ Website Hosting server? | Our "DNS Service" allows you to specify the DNS servers of your host, but it is still up to your host to configure everything properly. DNS Service allows you to specify the IP address or hostname of your MX record, CNAME record or A NAME record, but it is still up to you to configure everything else. |
With "DNS Service" who hosts my domain, website, email? | We host your domain, and will allow you to specify the IP address or hostname of your MX record, CNAME record or ANAME record. You will be responsible for the hosting and configuration of your website or email. |
With "DNS Service" is there anything I can't do? | Due to traffic restrictions, we strictly prohibit the sending of unsolicited email for any domain hosted on our DNS servers. In otherwords, no SPAM or BULK E-MAIL. |
What is an MX record? | A mail exchanger (MX) is a server setup to accept mail for your domain name and either holds it for delivering to your users or passes it to another mail server. To receive internet mail, your mail server should be SMTP compliant and run on port 25. For UNIX variants, two popular servers are qmail and sendmail. |
What is an A record? | An A record is the most common type of DNS resource record. It tells a DNS server what IP address to map a host name to. With an A record, you can set www.yourname.com to point to a specific IP address. |
What is a CNAME record? | A CNAME record is a domain alias, and points a host name to another host name. |
Why would I want to set up CNAMEsinstead of A records? | Using CNAMEs saves time when managing several domains pointing to the same server. For example, a web server within the domain mydomain.com may be named snoopy. When the IP for snoopy changes, the administrator changes snoopy's A record and that's it! "www.mydomain.com" simply points to "snoopy.mydomain.com" so there are no other changes to make. It saves time when you have 30 or 40 domains CNAMEd to one A record. |
Do you support other resource records? | We currently only support A, MX, and CNAME resource records. |
If you need assistance, please e-mail
Morris Creek,
at admin@morriscreek.com.
You will receive a reply within 24 hours.